Consumer FAQ

🌟Recognition Issues

If you encounter recognition problems, please contact the administrator via the website contact information and send the PDF privately for feedback. We will optimize accordingly.

🌟Why Are Parse Pages Deducted When Translation Fails?

• Deduction Reason: Translation requires parsing as a prerequisite task. Parsing itself consumes parse pages, while translation consumes credits
• Failure Handling: No additional credits are deducted after translation failure
• Re-translation: You can create a new translation on the failed model, which only consumes credits and won't consume parse pages again
• If duplicate parse pages are deducted due to misoperation, you can contact the administrator through the contact information in the document for page compensation

🌟How to Copy Image Recognition Results to Word

1. Copy Formula: Right-click on the formula, select copy MathML formula and paste to Word
   • For MathType conversion, refer to the conversion tutorial above
2. Export Word: Directly select export to Word format

🌟Why Are Recognized Tables in HTML Format?

• Technical Reason: Markdown syntax tables don't support expressing merged cells
• Compatibility: Markdown syntax is compatible with HTML syntax, using HTML tables can support more complex table structures

🌟Why Don't Formulas Render in My Markdown Renderer?

• Solution: Please use export $$ mode and ensure the renderer's formula module is correctly configured

🌟Why Don't Formulas in Tables Render in My Renderer?

• Compatibility Issue: Renderers like Obsidian, Typora may not support HTML table syntax, only Markdown table syntax
• Solution: Recommend using VSCode's shd101wyy.markdown-preview-enhanced plugin for rendering
• Improvement Plan: Dedicated adaptation will be made soon

🌟What Editor Should I Use to Render Converted Markdown Files?

• Video Tutorial: (https://www.bilibili.com/video/BV13afHYBEfe)

• Recommend using VSCode's shd101wyy.markdown-preview-enhanced plugin for rendering, with better support effects

Configuration Steps

1. Open VSCode command palette: Ctrl/Cmd + Shift + P
2. Type: Preferences: Open User Settings (JSON)
3. Add the following configuration snippet to the JSON file:

{
  "markdown-preview-enhanced.mathRenderingOption": "MathJax",
  "markdown-preview-enhanced.mathjaxV3ScriptSrc": "https://d2l.bitx.cn/npm/mathjax@3/es5/tex-mml-chtml.js",
  "markdown-preview-enhanced.mathInlineDelimiters": [
    ["$", "$"],
    ["\\(", "\\)"]
  ],
  "markdown-preview-enhanced.mathBlockDelimiters": [
    ["$$", "$$"],
    ["\\[", "\\]"]
  ]
}

Note: The default mathjaxV3ScriptSrc may not be downloadable in China, so a domestic MathJax mirror is used here.

🌟Windows Local LaTeX Compilation Environment Setup

Video Tutorial

Bilibili Video Tutorial

Environment Setup Steps

1. Install MiKTeX

Download and install MiKTeX from https://miktex.org/download

2. Install Perl

Download and install Perl from https://strawberryperl.com/

Note: Perl requires a VPN to install. If you can't download it, you can use the offline installation package below: Note: Please restart your computer after installation to ensure environment variables take effect.

3. Install VSCode Plugin

Install plugin: James Yu.LaTeX Workshop

4. Configure VSCode

1. Open VSCode command palette: Ctrl/Cmd + Shift + P
2. Type: Preferences: Open User Settings (JSON)
3. Add the following configuration to JSON:

{
  "latex-workshop.latex.tools": [
    {
      "name": "latexmk",
      "command": "latexmk",
      "args": [
        "-xelatex",
        "-synctex=1",
        "-interaction=nonstopmode",
        "-file-line-error",
        "-outdir=%OUTDIR%",
        "%DOC%"
      ]
    }
  ],
  "latex-workshop.formatting.latex": "latexindent"
}

🌟Using LaTeX Environment

Compile LaTeX Files

1. Open the archive containing tex files, open VSCode within the archive
2. Click the green arrow in the top right corner of the tex file you need to compile to start compilation

Install Missing Packages

If some packages are missing, a popup will prompt you, just click install.

🌟Exported LaTeX Compilation Errors

If you encounter compilation errors, you can try the following solutions:

Method 1: Use xelatex's nonstopmode for compilation

Method 2: Delete or modify font settings

Delete the font code settings below in LaTeX or install these font packages:

\setCJKmainfont{Noto Serif CJK SC}
\setCJKsansfont{Noto Sans CJK SC}
\setCJKmonofont{Noto Sans Mono CJK SC}

\setmainfont{Times New Roman}
\setsansfont{Arial}
\setmonofont{Courier New}

🌟How to Convert Math Formulas to MathType in WPS

• Refer to WPS Math Formula to MathType Conversion

🌟How to Convert Math Formulas to MathType in Word

• Refer to Word Math Formula to MathType Conversion

🌟What Does Upload Error/Timeout Mean?

• Network Dependency: File upload depends on the user's own network environment, slow network speeds can easily cause upload failures
• Solution: Please consider disabling proxy/compressing PDF/optimizing network environment, needs to be accessed from mainland China

🌟What to Do When Unable to Export or View History?

• Primary Solution: Please disable proxy
• Further Help: If it still doesn't work, please contact the administrator

🌟I Think Free Pages Are Too Few, How to Pay?

• You can open membership in the Doc2X bottom status bar

🌟Why Is the Original Layout Gone After Parsing?

• Feature Description: Doc2X is responsible for parsing content, layout is restored to single-column layout by default

🌟What Does Task Limit Exceeded Mean?

• Reason: Started processing the next task before the previous task finished processing
• Solution: Please wait for previous tasks to complete

🌟Number Subscripts Are Italicized When Opening Exported Word Files with WPS

• Reason: WPS renders all text in formulas as italic
• Solution: Please use the new version of Microsoft Word instead

🌟How Do I Reprint Files?

1. Open the corresponding PDF with browser
2. See details in the image below

🌟Is Screenshot Recognition Supported?

• After downloading the client, click on the profile avatar, where you can set shortcut keys for screenshot use

🌟How to Import Translation Glossary

For detailed tutorial, please refer to: Doc2X Translation Glossary - CSV Import Usage Guide

🌟Why Is the Translation Still in English?

• Settings Check: Please select the comparative translation function on the homepage before uploading files
• Language Selection: Pay attention to target language selection

🌟Which Translation Model Is Better?

• Recommended Model: Currently recommend Gemini

🌟Why Is Some Content Not Translated?

• Code Blocks and References: Doc2X doesn't translate code blocks and reference sections
• Translation Failure: Some untranslated parts may be due to large language model translation failure or being identified as parts that don't need translation
• Feedback: Please provide us with such examples, we will work to fix them

🌟Translation Export to Word Effect

Translated Word documents maintain complete conversion of original formulas and tables.

Download Translated Word Document

🌟What Is the Doc2X API Key?

• How to Get: Please register an account on the open platform open.noedgeai.com and apply for API usage
• Note: The main site doc2x.noedgeai.com no longer provides API calls

🌟What to Do When Request Shows Account Banned

• Ban Reason: Your historical behavior shows anomalies (such as reverse engineering interfaces), triggering our control system
• Unban Request: If you think there's a mistaken ban, please contact the person in charge in the user group for unbanning
• Processing Commitment: We will unban immediately after verifying mistaken bans

This document will be continuously updated, please follow the latest version.